Technology trends – particularly the rise of artificial intelligence – have become the top priority for global insurance executives in 2025, according to the International Insurance Society (IIS) Global Priorities Survey.
IIS – like Triple-I, an affiliate of The Institutes – found that AI has overtaken inflation as the top priority of respondents, with two-thirds now ranking AI as their leading focus for technology and innovation. Executives cite AI’s potential to streamline operations, enhance analytics, and drive new product innovation, while inflation and climate risk remain significant concerns. Operational efficiency and cybersecurity remain high on the priority list, but the narrowing gap between climate risk and technological advancement highlights the growing influence of digital priorities.
Nearly 20,000 insurance executives worldwide participated in the 2025 survey.
“These tools enhance forecasting capabilities by allowing for deeper insights into trends and potential future risks,” on executive said, characterizing the bottom-line impact of AI. “By empowering themselves with robust analytics, organizations can improve their strategic planning and risk management efforts, ultimately driving better business outcomes.”
Beyond AI, insurance executives’ emphasis on technology generally has continued to grow. Forty-one percent of respondents now view technological advancement as a top social and environmental priority, continuing its rise from only 12 percent in 2021. This increased focus reflects a desire to harness innovations ranging from machine learning tools to sophisticated cybersecurity solutions.
Other challenges also remain top-of-mind. Inflation is the highest economic priority for the fourth consecutive year, with 63 percent of respondents citing it among their top three issues. Climate risk also continues to top the social and environmental category. Concerns over an aging workforce have almost doubled year-over-year but, generally speaking, employment issues – such as workforce readiness, workforce structure, DEI, and employee health and safety – remain lower priority issues, according to the survey.
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