
By Lewis Nibbelin, Research Writer, Triple-I
As property owners grapple with mounting repair and replacement costs, a backlog of needed upkeep continues to grow, with public buildings alone facing a deferred maintenance cost of nearly $100 billion across states, according to recent Pew estimates. Left unaddressed, these maintenance gaps can escalate into greater damages and more expensive repairs when catastrophes happen, leading to costlier claims.
Digital platform HelixIntel aims to bridge the gap by helping businesses and organizations create maintenance strategies in partnership with the insurers who protect them. Offering a “one-stop” approach to maintenance management, the platform can capture real-time risk data while streamlining maintenance organization and productivity, driving safer behaviors and preventative practices before facilities or equipment break down.
“What we’ve seen is that everyone wants to be involved and know what they can do to help,” said CEO and co-founder Jon DeWald, in an Executive Exchange interview with Triple-I CEO Sean Kevelighan. “What we’re working on is really showing that there’s two teams – both properties and insurers, who have the same mission in mind – and being able to provide tools that allow them to collaborate.”
Noting the unique maintenance required across various industries – from “large school districts with facility directors” to small businesses “where one person takes care of everything” – DeWald discussed how HelixIntel maximizes its impact by working directly with insurers, who then distribute the platform to their customers. The platform teamed up with Hartford Steam Boiler (HSB), for instance, to support policyholders with equipment breakdown coverage.
Beyond helping lower the cost of entry to new tech for consumers, such partnerships allow the platform to leverage the comprehensive data that insurance carriers have access to, facilitating predictive recommendations rather than purely reactive maintenance, DeWald explained.
“We’ve been saying for some time at Triple-I that the insurance industry is shifting from just detecting and repairing after a catastrophe to now predicting and preventing,” said Kevelighan, adding that, by quantifying maintenance, innovators like HelixIntel enable insurers and consumers to “really understand the return on their own investment.”
Quantifying the benefits of maintenance investments is also essential to inform effective risk mitigation and resource allocation for policymakers, who often lack insight into the impacts of deferred maintenance due to insufficient data collection and reporting. Tracking asset health, maintenance tasks, and other property-specific data through a centralized management system can help state facilities identify overdue repairs and develop long-term maintenance planning, fostering more resilient communities.
Though once regarded as a “cost center,” maintenance and other risk management initiatives are “moving more and more into the actual business strategy, so that businesses and the insurance companies that are focused on those businesses are able to prevent those losses and keep businesses open,” Kevelighan concluded.
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