Category Archives: Insurance Industry

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Close call for Hawaii as Hurricane Douglas passes

Hurricane Douglas brought heavy rain and 90 mph winds to parts of Hawaii on Sunday July 26 as the Category 1 storm passed north of Maui and Oahu, avoiding a direct hit. Some bands of heavy rain with gusty winds did affect both islands.

Although landfalling hurricanes are rare in Hawaii, residents are still advised to know what to do before, during and after a hurricane.

Hawaii homeowners and renters insurance policies usually provide coverage for almost all standard perils (e.g., fire, explosion) and liability; however, some policies exclude hurricanes.

In Hawaii, homeowners and renters generally purchase hurricane and flood insurance policies separately to protect their property from those specific natural disasters and supplement their homeowners and renters insurance policies.

“In addition to encouraging consumers to buy the appropriate coverage, the Triple-I has been outspoken about the need to bridge the flood insurance coverage gap and build more resilient communities through its Resilience Accelerator,” said Sean Kevelighan, CEO, Insurance Information Institute. “In fact, the average take-up rate for flood insurance in the entire state of Hawaii is 12.6 percent, which is an alarming recovery gap for citizens.”

Only a flood insurance policy, available through FEMA’s National Flood Insurance Program (NFIP) and some private insurers, can protect a homeowner, renter, or business from flood-caused property damage. Most U.S. natural disasters involve flooding, and standard homeowners, renters, and business policies do not cover flood-caused damage.

An auto insurance policy’s optional comprehensive provision covers wind, hurricane, and flood-caused property damage to vehicles. 

COVID-19 and Workers Compensation: Impact Will Become Clearer … Eventually

By John Novaria

The impact of COVID-19 on workers compensation will come down to several fundamental questions in the coming months: Who’s at work? Who’s going back to work? And under what circumstances?

Experts addressed these questions during a webcast jointly sponsored by Triple-I and the National Council on Compensation Insurance (NCCI). The discussion was moderated by Mark Friedlander, director of corporate communications, Triple-I.

While they agreed it’s too early to know all of the impacts of the virus on workers compensation, several important themes are emerging.

Sean Cooper, practice leader and senior actuary, NCCI, said the economy has experienced sudden job losses, compared to the Great Recession of 2008-09, when they were spread out over a period of time, and the nature of those jobs is much different.

“Back then you saw construction and manufacturing impacted greatly, while this time it’s hospitality, leisure and travel,” he said.

Cooper explained some of the varying impacts of COVID-19 on overall workers compensation claims: while COVID-19 claims will have an upward influence on claims, social distancing could put downward pressure on frequency. He also noted telehealth could put downward pressure on the cost of claims.

NCCI files rates and loss costs for every job classification in 38 states, and submits those to regulators for approval in each state. The organization has taken several actions and made several changes to reflect COVID-19.

“We began collecting payroll for furloughed workers so that payroll wouldn’t be used in premium calculations,” said Jeff Eddinger, senior division executive, NCCI. “We are also tracking legislation in each state that affects compensability presumptions.”

Triple-I chief economist Dr. Steven Weisbart pointed out that the last recession was a lengthy one – lasting 19 months – and this one in contrast is unique because it largely depends on a virus and society’s ability to successfully combat it.

Weisbart said he believes the nation will emerge from this pandemic with a different type of economy.

“Telecommuting will be one of the new norms,” he said. “People are recognizing they can do most jobs at home, and companies don’t have the expense of renting office space.”

Weisbart also thinks there will be some additional conversion to robotics and machine jobs, and the number of jobs performed by people may well shrink. He says these types of changes in the workplace will make some difference over time in the types of jobs available and skills required.

Until now, few would have considered a pandemic a likely workers compensation catastrophe. Eddinger noted that traditional methods for calculating the impacts don’t work for low frequency, high severity events.

“NCCI has engaged a modeling firm to evaluate if a pandemic catastrophe provision would be appropriate for future rate filings,” he said. “After 9/11 we applied terrorism models in all 38 of our states, but that was more straightforward because compensability applied to all workers; if you were at work during an event you were covered.”

Watch the highlights: Webcast Highlights Video

Watch the full webcast: Impact of COVID-19 on Workers Compensation Insurance

Additional Resources: 

Media Coverage:

Triple-I: Insurers Poised to Withstand Challenging Economic Times

The economic uncertainty brought about by COVID-19 has impacted the U.S. insurance industry’s investment portfolios this year yet insurers cumulatively entered 2020 in a strong financial condition, according to a just-released Insurance Information Institute (Triple-I) Economic Snapshot report.

“The good news is the industry is well positioned to provide the safety net we need,” said Dr. Steven Weisbart, Chief Economist and Senior Vice President, Triple-I. “We recognize there’s been deterioration in investment income during the past few months, but the industry was financially strong before the pandemic hit. If a vaccine is discovered, most economists believe the economy will have little trouble bouncing back. Until then, it’s just going to be a longer process than we originally thought.”

The financial fortunes of the U.S.’s property/casualty (P/C) insurers are generally tied to the U.S.’s Gross Domestic Product (GDP) as auto, home, and business (e.g., construction, workers compensation (w/c)) activity are reflective of the economy’s overall health.

Weisbart says while a combination of government restrictions and personal fear is delaying economic recovery, the insurance industry has been able to provide some relief and flexibility for its private-passenger auto insurance policyholders. More than $14 billion in premium relief had been offered to the nation’s drivers in 2020 as of the end of May, a Triple-I analysis found, and insurers continue to monitor the claims experience of motorists.

The Triple-I report shows some additional positive news for insurers. For example, during the past four years the number of owner-occupied homes has risen following a decade during which there was no increase. This is significant for the P/C insurance industry because virtually every owner-occupied home has homeowners insurance while only about half of renters buy renters insurance.

Pandemic-related changes may also affect workers compensation insurance as some states consider changes to the way w/c claims are processed for front-line workers, such as those in health care and law enforcement. On the other hand, some economists suggest w/c claims may experience a decrease due to the number of people working from home.

The Economic Snapshot’s special topic section focuses on life insurance. Although this sector generated its largest pre-tax operating loss of any quarter in at least 18 years, deaths due to the COVID-19 virus weren’t responsible. Instead, the plunge in interest rates was so steep and is expected to last so long that the industry booked an unprecedented increase in aggregate reserves. Reserves rose to $103.5 billion—a $57 billion increase since the third quarter of 2019.

A copy of the 2Q 2020 P/C Industry Economic Snapshot is available to Triple-I members by logging into the members-only portal at www.iii.org.  Please contact members@iii.org for log in instructions, or information about membership.

Colorado State University issues updated forecast for 2020 hurricane activity

The 2020 Atlantic hurricane season activity is still projected to be “well above average,” according to Triple-I non-resident scholar, Dr. Phil Klotzbach.

Dr. Klotzbach, an atmospheric scientist at Colorado State University (CSU), and his team issued an updated forecast on July 7. They project the 2020 Atlantic hurricane season will have 20 named storms (up from 19 in the previous forecast), nine hurricanes, and four major hurricanes.

The 20 named storms include the storms that have already formed. An average season has 12 named storms, six hurricanes and three major hurricanes.

The active season is driven in part by low odds of El Niño conditions in the summer/fall and well above average sea surface temperatures in the tropical Atlantic. The warm waters fuel tropical cyclones.

Please click on the links below for Triple-I’s hurricane preparedness guides:


National Hurricane Preparedness Week
Hurricane Season Insurance Guide
How to Prepare for Hurricane Season
What to do When a Hurricane Threatens
Video: Create a Home Inventory
Video: Hurricane Insurance Guide

Latest report shows job stability for the insurance industry

By Dr. Steven Weisbart, Chief Economist, Insurance Information Institute

Dr. Steven Weisbart

The employment report for June 2020 just released by the U.S. Bureau of Labor Statistics, has some interesting numbers.  I’m not referring to the national employment numbers but to the May employment numbers for the insurance industry.

You might remember that the May numbers for the national economy were dreadful. The unemployment percentage was 13.3 percent. The comparable numbers for subsets like the property/casualty (P/C) insurance industry aren’t released until a month later, but those numbers for these subsectors became available today. Note that the May numbers are preliminary and are often revised, though slightly, in subsequent months.

In May, preliminary P/C insurance carrier employment shed the 2,700 jobs that had been gained in April. P/C carrier employment has been effectively flat at 559,000 since February 2020—remarkable in relation to most other sectors of the economy.

Life/annuity carriers gained 300 jobs in May, for total employment of 350,000—essentially flat since January 2019 (with some few large month-to-month changes that net to roughly zero).

Surprisingly, health (mainly medical expense) carriers lost 3,200 jobs in May, following a loss of 2,500 (revised upward) jobs in April. This might be explained by the cessation of services like elective surgery and fewer visits to emergency departments (a recent CDC report showed a drop of roughly 25 percent in visits for heart attacks and strokes in April and May).

Insurance brokerage and agencies gained 1,500 jobs in May after having lost 10,500 jobs (revised) in April. I suspect that the May agent/brokerage numbers will be revised upward next month, in part due to participation in the Paycheck Protection Program.

It looks like the insurance industry is doing its part to keep the economy running.

Understanding FEMA and other flood maps

On June 29 the First Street Foundation, a nonprofit research firm, released an analysis of flood risk which shows that nearly 6 million of the nation’s properties are at more substantial risk of flooding than indicated by the Federal Emergency Management Agency’s (FEMA) maps.

FEMA replied with a statement that its maps are intended for floodplain management and decisions about emergency responses and that its flood insurance risk maps do not conflict with First Street’s maps since the two complement one another by showing different types of risk.

To help explain how flood maps work, Dr. Michel Léonard, Vice President & Senior Economist, Triple-I, wrote the following post.

Flood maps are used to identify and communicate a property’s exposure to flood. 

Flood maps rank exposure from lowest to highest by categorizing an area into a set of standardized flood zones, with each zone assigned its own flood exposure level. Flood exposure is normally expressed as a percentage representing flood frequency and/or severity over a specific number of years. This approach is similar to maps for other natural perils. 

The most commonly used flood map is FEMA’s nationwide flood map. There are also several high-quality flood maps from academia, non-profits and businesses, each providing added perspectives. These maps aren’t meant to be better than one another but rather, together, to provide a fuller understanding of the risks caused by floods to homeowners, businesses, and communities.

First Street’s flood map is an example of such maps: scientific, credible, and insightful in its contribution to the discussion about current and changing flood exposure. Its main insight, that flood risk and exposure may be higher than currently implied by FEMA’s or other maps, is not a controversial statement but rather adds to the growing consensus across flood experts that flood risk is increasing in frequency and severity nationwide as a result of extreme weather events. FEMA recommends reviewing its own flood map every year due to exposure changing over time. 

The main takeaway from flood maps for consumers and businesses is learning about their own relative exposure vis-à-vis other locations. Homeowners and businesses should use flood maps to better understand their current exposure and determine, for example, whether their property insurance is adequate or considering preemptive risk mitigation. 

Homeowners and businesses thinking about moving should look at these maps before deciding about where to go. Will they be more or less exposed to flood?  How will the new location’s flood exposure impact their mortgage, their insurance costs?

That said, while all flood maps provide insight into flood exposure, FEMA’s flood map remains different from others. As a government provided flood map, it is a countrywide benchmark for flood risk identification and quantification. It is used by different levels of government, regulators, first responders and insurance companies. For example, homeowners and businesses should know that a property’s location within a specific FEMA flood map zone is the sole benchmark for mortgage lenders requiring flood insurance in order to get a mortgage. 

For more about FEMA’s flood map see: www.floodsmart.gov/flood-map-zone/about

California Reports $1.2 Billion in Premium Refunds in Response to COVID-19

Insurers refunded $1.2 billion to California policyholders as of June 26, according to actuarial firm Perr & Knight.

The California Department of Insurance (CDI) ordered the refunds to drivers and businesses in the state affected by the COVID-19 emergency. The companies were required to file reports outlining the details of their response to COVID-19.

CDI recently made these reports public, and Perr & Knight,  which specializes in rate filings, published an analysis. Here are some key takeaways:

  • California’s reports have information on the number and percentage of policyholders affected. If the state is a guide, EVERY person with a personal auto insurance policy got a break on premiums, as well as millions of other policyholders, according to James Lynch, Triple-I’s chief actuary.
  • Private auto insurance customers received the largest share of the refunds – a little over $1 billion. Commercial auto customers received about $33 million in refunds, and workers compensation customers received $82.7 million.
  • Commercial multi-peril clients received $11.2 million, commercial liability $7.2 million and medical malpractice $10.3 million.

The reports also have data on payment deferrals (grace periods), which is something that has been underrecognized, in part because it was so hard to quantify.

Insurance Careers Corner: Q&A with Mary Jo Hudson, Squire Patton Boggs

Triple-I’s “Insurance Careers Corner” series was created to highlight trailblazers in the insurance industry and to spread awareness on the career opportunities within the industry.

This month, Kris Maccini, director, social media, Triple-I, interviewed Mary Jo Hudson, Partner, Squire Patton Boggs who provided insights about her career trajectory, LGBTQ+ support in the workplace, and implications for LGBTQ+ professionals following the recent Supreme Court ruling that the Civil Rights Act protects gay and transgender Americans from workplace discrimination.

Name: Mary Jo Hudson

Current Role: Partner, Squire Patton Boggs

Years at Firm: 3 years

Tell me about your current role and work at the law firm Squire Patton Boggs

I’ve been at Squire just over three years, and I lead the U.S. Regulatory practice as part of our Global Financial Services Practice Group. Our group includes several former senior insurance regulators [including myself] and several former insurance company general counsel and experienced litigators. We represent insurance companies in transactional market product issues, provide strategic advice on regulatory matters, and work with trade associations and professional associations on top regulatory issues. I particularly enjoy our thought leadership efforts – writing content as litigation experts on insurance regulations.

Prior to your time at Squire Patton Boggs, you served at the Ohio Dept of Insurance. What was your role there and what attracted you to the regulatory side of the industry?

I did two ‘tours of duty’ at the Ohio Department of Insurance. During my first ‘tour of duty,’ I was a staff attorney and then a general counsel of the Ohio Liquidation Office. We had several liquidation estates, and I was the only attorney in that office. Eventually, I went back to private practice and got involved in local politics – returning for my second “tour” as the Director and a member of the Governor’s cabinet. I’ve been out of the Department of Insurance for about 10 years now.

When I was Insurance Director – it was just prior to the Affordable Care Act – my governor had all his administration’s health reform efforts based at the Insurance Department. I was an officer of the Insurance Compact all four years of my service, and I also worked actively on numerous National Association of Insurance Commissioners (NAIC) committees and task forces, including serving on the Executive Committee and EX-1.

It was a great learning experience. Insurance regulation brings together a mix of legal and public policy together with complex financial services issues. I find the multi-jurisdictional structure to be unique and fascinating.

We’re in a time where it’s still challenging for women to make ‘Partner’ at leading firms. What has led to your success and what advice can you give to other women looking to achieve similar goals?

I love what I do. I work with great clients and try to deliver the best services that I can. Law practice – especially at a larger firm – is always a challenge, and I try to learn and grow. When I talk to younger lawyers, I tell them that when doors seem to close there are a lot of windows that open. Don’t try to force things that aren’t meant for you – continue to work hard and watch for those opportunities to come as a result of that work.

It’s still a challenging profession and industry to be a woman – particularly the higher up that you go. I’ve been an open member of the LGBTQ+ community for 30 years.  I’ve found that it’s sometimes easier to be a member of the LGBTQ+ community than it is being a woman. The gender issues are somehow larger.

I remember as a young lawyer a partner once told me ‘Don’t go into regulatory work. That’s women’s work and it’s not valued.’ Regulatory is where I excel – but that work is not always valued – unless you remind colleagues about its foundational value with respect to transactions and litigation. You learn to pick your battles wisely and push where it’s needed.

Your firm has a commitment to diversity & inclusion – recognized in 2019 as one of the ‘Best law Firms for Women’ and in 2017 as a ‘Top Firm in Diversity’. Can you talk about some of the programs Squire Patton Boggs has in place to create opportunities and foster inclusion for LGBTQ+, women, and minorities?

There is a dedication at the top on diversity & inclusion, and it permeates throughout the office. The firm has worked hard to elevate women into leadership roles. Squire continues to do the work to be self-reflective and improve on our efforts.

Efforts are also focused on connections and relationships. These relationships generate business development. Our LGBTQ+ programs allow for connections with colleagues at other offices, which has led to new work for us all.

Squire has a 100% rating for the Human Rights Campaign Corporate Equality Index. It’s important and a good leadership statement – involving employment policies, benefits, and a concerted effort on hiring a diverse mix of candidates. I’ve been involved in the hiring process to ensure that our next generation of lawyers is even more diverse.

As a member of the LGBTQ+ community, what challenges have you faced throughout your career?

I’ve always found that I had to work hard to get to advance, but I’ve always tried to be my authentic self. I was never good at being closeted. I’ve been out since the early 90s. I did find job mobility difficult, and it was tough to move from state to private practice. I had to be patient. I took a winding route professionally, instead of a direct route, combining public service, social justice service and private practice. During that time, I was very active nationally in the LGBTQ+ movement. I served on a several boards and in leadership for the Human Rights Campaign national board. This work helped me develop personally and professionally, including some great board experience.

In public service and local board service, I had a lot of what I called ‘Lady Godiva moments’ where I was often the only openly LGBTQ+ person in the room. I remember going to community events as an elected official and people [in the room] had never met anyone who was gay. I spent time listening and learning about what was going on in their neighborhoods and lives. I developed a reputation for being hard-working, and it was all about being a good public official and a good human being – less about sexual orientation.

Has recent support [for LGBTQ+] in the financial services, legal, and insurance industries eased any challenges for the community?

I do see a lot more support. Some businesses struggle with how to translate support that into the workplace. It’s an interesting perspective to work with different companies. Some do a good job at ‘getting’ diversity and inclusion. We’re still in a very conservative industry. Some companies don’t have any diversity at all. I see it growing, but there’s a gap between large companies and companies based in metropolitan areas and some companies that are smaller or mid-range. It may be a resource limitation or location. These companies need to make a concerted effort to build diversity.

The insurance industry needs to take the lead on making a multi-year commitment to getting diversity right, or they won’t be in touch with the next generation of customers.

What are your thoughts on the landmark Supreme Court decision protecting LGBTQ+ professionals from job discrimination? What do you think are the broader implications for this ruling and how it will impact the workplace?

I did not think I would see a ruling like Bostock in my lifetime. Over the years, I would read court decisions and employment discrimination cases on LGBTQ+ and the logic was so twisted against the plaintiffs. I didn’t know how we would get past that intolerance. The Bostock decision is a signal that the social justice and education work of the last 30+ years has made a difference – but we’re not done. It is a turning point to make changes for workplace and public policies on sexual orientation and gender identity.

It’s a groundbreaking decision around gender identity discrimination, which has not been discussed nearly as much as discrimination based on sexual orientation. The issues of the trans community [historically] have been treated separately. It took education and a couple of generations to help define and integrate the movements. I think it’s terrific that of the cases in Bostock, the claims of discrimination based on gender identity and the claims based on the sexual orientation discrimination were so both addressed rather than split.

Where we will still have challenges – the next generation is more gender fluid. The decision  breaks down some barriers, but now we’ll need to address those issues around gender fluidity as well. Ultimately, we’ll have to work on how the individuals of our next generation can be their best authentic selves to work and to the community.

The Insurance Information Institute and The Institutes Announce Plan to Affiliate

The Two Organizations to Unify Their Voices and Modernize Their Capabilities

The Insurance Information Institute’s (Triple-I) Board of Directors approved plans this month to have the Triple-I enter into an affiliation with The Institutes, and The Institutes’ Board agreed to the affiliation June 24. The terms will be finalized next month.

Peter Miller

“With 60 years of quality work serving as the trusted voice of objective insurance information, the Insurance Information Institute’s brand is invaluable to us. Combining their assets with ours will allow both organizations to turn the page on the next chapter of their operations and sets both of us up for continued long-term success,” said Peter Miller, CPCU, president and CEO of The Institutes, a global provider of risk management and insurance education and research. “Together, we will be better empowered to serve those interested in risk management and insurance.

Sean Kevelighan

“This forward-looking decision is the culmination of several years of strategic dialogue both internally at the Triple-I and with The Institutes. Taking this next step will further unify our collective efforts when it is needed most, grant both the Triple-I and The Institutes greater access to a deeper bench of resources and expertise, and improve value for Triple-I’s member companies across the country,” said Sean Kevelighan, CEO, Triple-I, a trusted source of unique, data-driven insights on insurance.

The affiliation, which will bring the Triple-I brand into the Malvern, Pennsylvania-based The Institutes structure, reflects the changing landscape of the broader industry and the economy. Moreover, it will unify two trusted data-driven organizations and continues The Institutes’ strategy in recent years to leverage the synergies of like-minded organizations.

For Triple-I, this evolution is the next step in the organization’s pursuit of a modern, transparent, and team-oriented structure that reflects the diversity and breadth of their membership.

Additional details will be announced publicly as the deal is finalized in July.

Pandemic Insurance Was Available. Why Didn’t Businesses Purchase It?

By James Ballot, Senior Advisor, Strategic Communications, Triple-I

Business interruption policies generally exclude losses from closures due to virus or bacteria. Yet insurance against losses due to a pandemic like COVID-19 did in fact exist well before the first case of COVID-19 was reported in the U.S. A recent Wired article, We Can Protect the Economy From Pandemics. Why Didn’t We? gives an in-depth look at the origins and development of pandemic insurance–and why it was ignored by business owners and risk managers who potentially stood to gain the most (or lose the least) from having it.

On the surface, the article’s author recounts the sort of innovation and ingenuity that most of us familiar with insurance can easily recognize. But just beneath is a fascinating glimpse at how insurers, virologists and epidemiologists, and data scientists devised ways to understand and rationalize the economics of outbreaks—and at the amazing race to quantify and price pandemic risks to bring an insurance product to market.

“Reinsurance is sometimes called the business of a hundred professions … you don’t just have mathematicians and lawyers and businessmen. You have former mining engineers. You have former captains who steered ships across the ocean. You have art experts who are specialized in art insurance. It is, if you like, always close to life.”

–from, We Can Protect the Economy From Pandemics. Why Didn’t We?

Like many significant advances, pandemic insurance started from a conventional, even humble proposition. In 2011, with the 2008 Ebola outbreak still fresh in the collective memory, Gunther Kraut, then a young quantitative analyst at Munich Re, studied ways for his firm to hedge its life insurance portfolio against a “one-in-500-year return period.”

Kraut later partnered with Nathan Wolfe, a globetrotting rock-star virologist, and Nita Madhav, an epidemiologist who’d spent 10 years modeling catastrophes for the insurance industry, to create what was essentially a new consciousness about pandemic risk—and tools to help mitigate potentially immense losses.

Without trifling, this is a gripping saga involving global NGOs, multinational corporate giants, visionary business derring-do, and catastrophic failures of the imagination. But from its pages, we get a fuller understanding of insurance as a pervasive force that, in spite of its sophistication, ubiquity and capacity for good, nevertheless sometimes bows to the principles of behavioral economics.