Category Archives: Insurance Industry

This is the default category

Careers and Employment, Insurance Industry

Charting the Future
of Specialty Insurance: Sabrina Hart’s Journey
as an Industry Leader

Leave a comment

By Loretta Worters, Vice President – Media Relations, Triple-I

As we celebrate Women’s History Month, Triple-I is spotlighting leaders shaping the future of insurance. Sabrina Hart, CEO of Munich Re Specialty North America (MRS-NA), shares her insights on leadership, innovation, and the growing role of women in specialty insurance.

“I get to work alongside incredible people who advance my continued learning and growth,” Hart said. “It is extremely rewarding to contribute to further shaping a culture where talented people can contribute, grow, and see themselves reflected in leadership.”

Hart joined MRS-NA in 2022 to expand the Excess & Surplus lines business and was named CEO in 2023. Reflecting on that transition, she emphasizes listening, learning quickly, and setting clear priorities.

“In specialty insurance, agility and disciplined underwriting are essential, so ensuring that teams understand both the strategic direction and their role in achieving it is critical,” she said. “Unleashing the power of Global Specialties allows us to better serve our customers and our distribution partners.”

Early roles at Marsh and Zurich North America, including chief underwriting officer and executive vice president of the Midwest Region, gave Hart a holistic view of the industry.

“Working across these perspectives provided a broad view of the industry and reinforced how important relationships, trust, and transparency are in our business,” she noted. “The best leaders stay close to the fundamentals, understanding the customer, empowering experts to make decisions, and creating an environment where people feel accountable and supported.”

Her education – a bachelor’s degree in mathematics and completion of the Executive Management Program at Kellogg School of Management – has shaped her disciplined approach to leadership and decision-making.

Hart also helped advance inclusion in the industry by co-founding Zurich North America’s Women’s Innovative Network around 2007–2008. The initiative began after she attended an industry presentation on future workforce demographics that highlighted the growing diversity of the talent pipeline.

“At the time, projections showed that by 2020 about 54 percent of college graduates would be women,” Hart recalls. “It underscored that diversity and inclusion weren’t just cultural priorities. They were strategic imperatives for attracting the best talent and serving an increasingly diverse client base.”

The network was designed to create a structured forum where women could connect, share experiences, support one another, and build leadership capabilities. Over time, it has grown into a successful community that helps strengthen the industry’s leadership pipeline.

At MRS-NA, Hart focuses on attracting and retaining top talent by fostering meaningful work, growth opportunities, and a culture where expertise is valued. She sees the future workforce as increasingly interdisciplinary, combining underwriting, analytics, technology, and risk expertise.

Mentorship and sponsorship have also played a pivotal role in her career.

“Creating space for conversations about career growth and skill development, as well as helping others see opportunities they may not have considered, is essential,” she said.

Hart’s advice to young women considering insurance careers?

“Diverse viewpoints are essential to solving complex challenges,” she said. “Be curious and open to different experiences; be a lifelong learner. Build transferable skills and relationships, balance technical skills with interpersonal skills, seek mentors, and stay confident in your voice and perspective.”

Looking ahead, Hart is encouraged by the growing presence of women in leadership across insurance.

“Organizations are increasingly recognizing that diverse perspectives drive stronger decisions and better outcomes,” she said. “As that momentum continues, I’m confident we’ll see even greater representation and impact from women across our industry.”

Careers and Employment, Insurance Industry

Women’s History Month: Kristen Martin’s
Full-Circle Journey
to Leading Utica National

Leave a comment

By Loretta Worters, Vice President – Media Relations, Triple-I

During Women’s History Month, the insurance industry celebrates leaders who are shaping its future. One such leader is Kristen Martin, President and CEO of Utica National Insurance Group, whose path to the top reflects both determination and the power of community support.

Martin became CEO in 2024, following the retirement of Richard Creedon. For her, the role is deeply personal. Growing up near Utica National’s headquarters, she passed it almost every day and even visited as a middle schooler for a Legal Eagles program.

“Leading the organization today feels surreal,” Martin said. “It’s a full-circle moment that underscores my connection to Central New York and the people who have helped shape my career.”

She credits mentors, colleagues, family – including her husband, sister, and sister-in-law – and close friends, for supporting her ambitions while raising a family. Raising two sons with a partner who shares responsibilities has given them a healthy view of teamwork and respect. Martin hopes they continue to embody values she sees in them already: kindness, responsibility, and the importance of showing up for others.

“You can be a dedicated parent, partner, and professional simultaneously,” she said. “Leading Utica National shows the power of support, representation, and community, and motivates me to help others feel the same sense of possibility.”

Martin’s career began at Utica National in 2001 as an examiner after working as a trial attorney. Claims work, she explains, is one of the best ways to understand the insurance business, offering insight into distribution, underwriting, risk management, and customer impact. Those early experiences shaped her leadership philosophy: ask thoughtful questions, stay curious, and consider the real-world consequences of every decision.

Over the years, Martin held roles across underwriting operations, governance, and executive leadership. Serving as President and COO starting in 2019 provided valuable preparation for the CEO role. Positions such as Corporate Secretary to the Board and General Auditor broadened her understanding of governance, risk, and operational mechanics. Combined with her legal training at Albany Law School, Martin developed a disciplined approach to decision-making, emphasizing clarity, scenario planning, and evaluating impact.

Despite progress, women currently hold only about 22 percent of C-suite positions in insurance. Martin believes progress requires three key shifts: openly discussing resilience, letting go of perfectionism, and being clear about career goals.

“Build a support system, take care of yourself, and ask for what you want,” she said. “None of us succeeds by ourselves.”

Addressing the industry’s talent gap is another priority. Martin emphasizes early exposure through internships, which allow early-career workers to connect with industry professionals and explore multiple career paths. “Leadership isn’t the only path to a meaningful career. Individual contributor roles are equally valuable. Mentorship is also critical, helping young professionals grow while staying authentic.”

For young women considering insurance, Martin advises them to “surround yourself with diverse perspectives, step outside your comfort zone, keep learning, and don’t be afraid to ask for what you want. Persistence and authenticity are essential.”

Martin is optimistic about the next generation. Through internships, she sees young women arriving confident, curious, and eager to learn about leadership and career paths.

“As I meet our interns and see the confidence and curiosity they bring, it makes me incredibly positive about the future,” she said. “When I think about where they’ll be in 15 or 20 years, I see a generation of women who will continue to expand opportunities and shape the future of this industry.”

Insurance Industry, Insurers and the Economy, Reinsurance and E&S

Triple-I Features Lloyd’s in Latest Issue Brief

Leave a comment
A diagram of Lloyd's, depicting the integration of the 3 core groups in the marketplace: Members, Syndicates, and Managing Agents

Triple-I’s latest Issues Brief, Lloyd’s: Trends and Insights, spotlights one of the world’s leading specialist insurance and reinsurance marketplaces. The brief explains how the nearly 350-year-old platform has functioned differently from the common stand-alone model while evolving into an integral source of capacity and resilience for the global 21st-century risk landscape.

Contrary to a common misperception, Lloyd’s is not a single insurer; rather it’s a marketplace – i.e. hub, network, platform – connecting risk brokers, underwriters, and capital providers who negotiate the transfer of risk. It consists of three core groups:

  • Members: Persons or corporate entities that provide the capital that funds a syndicate.
  • Syndicates: An accounting construct with assets, liabilities, and Profit and Loss (P&L) statement segregated from those of other Lloyd’s syndicates.
  • Managing Agents: Entities appointed by syndicate members to handle underwriting and claims, as well as oversee the governance and operations on behalf of the syndicates.

The arrangement allows policies to have multiple underwriters, enabling each underwriter to  take on more risk than they would have the appetite for as a sole underwriter. As a result, complex and hard-to-place risks can be covered.

​Another distinctive feature of Lloyd’s is its capital structure, also known as the “Chain of Security.”  The brief explains how the Chain of Security is designed to provide the financial backing for all insurance policies written at Lloyd’s. As a result of this setup, the major rating agencies typically apply a single financial strength rating (FSR) to all the policies written through Lloyd’s, regardless of which syndicates participate in the policy.

Successful handling of long-tail and complex risks –  where claims may emerge decades later  –  can be vital to fostering confidence in the larger insurance industry. Throughout its long history, Lloyd’s has been called upon to absorb extreme and unexpected losses while paying claims and recapitalizing. This track record includes playing a key role in supporting U.S. economic recovery, from major disasters, such as the 1906 San Francisco earthquake, the September 11 attacks, Hurricane Katrina, and more recent hurricanes and wildfires.

Managing uncertainty in today’s fast-evolving risk landscape can require keeping abreast of interconnected threats that outpace traditional risk management strategies. Insurers and risk managers can improve the prediction and prevention of emerging threats across core strategic areas:

  • ​advancing analytics capabilities
  • strengthening capital resilience
  • collaborating across the industry

Centering these objectives, Lloyd’s cultivates channels for talent development, innovation, and new capital flows.

For example, its London Bridge 2 (LB2) platform gives institutional investors a flexible and efficient means to deploy funds into the Lloyd’s market, attracting approximately $2.5 billion in new capital since its launch in 2022. Lloyd’s education platform supports the sustainable growth of the market by equipping professionals with the insight needed to navigate the emerging risk landscape. And, Lloyd’s Lab – a product development accelerator designed to rapidly develop, test, and refine new products, concepts, and solutions – supported 48 U.S. startups, which collectively have raised $490 million to scale solutions tackling wildfire, flood, and cyber risks.

The United States is Lloyd’s largest market, accounting for roughly half of the marketplace’s global premiums. Excess and surplus underwriting accounts for over 60 percent of Lloyd’s total premiums written in the U.S. In 2024, this share worked out to $20.8 billion in surplus lines insurance capacity, approximately 16 percent of the entire U.S. surplus lines market.  Additionally, Lloyd’s gross written premiums for U.S. reinsurance totaled $9.86 billion in 2024, with the marketplace ceding around $2.9 billion annually in reinsurance premiums to U.S. reinsurers.

This special edition of the Triple-I issue brief series is part of ongoing efforts to educate and raise awareness about how insurance market participants support coverage affordability and availability.

Affordability, Homeowners Insurance, Industry Financials, Insurance Industry, Severe Convective Storm, Technology

Inflation, replacement costs, climate losses shape homeowners’ insurance options

Leave a comment
A person's hands are arched over a small model of a home that is placed on top of an insurance contract.

The homeowners insurance market is catching up to its cost drivers while still facing challenges to affordability and availability. Rates continue to climb as natural disasters intensify and replacement costs rise, but industry analysts expect meaningful improvement over the next two years. A new Triple-I Issues Brief provides a snapshot of the market’s performance and outlook, and discusses how some trends are shaping its future.

The latest results for the product line have helped narrow the anticipated 2025 gap between the performance of the personal and commercial lines. Despite a volatile start to 2025 driven largely by January’s destructive Los Angeles wildfires, homeowners insurance is still headed for double-digit net written premium growth this year.

With ​​nearly half of all homes in the United States at risk of “severe or extreme” damage from weather related events, climate risk looms large. In January 2025, the U.S. Department of the Treasury released “Analyses of U.S. Homeowners Insurance Markets, 2018-2022: Climate-Related Risks and Other Factors.“ a report based on the most comprehensive and granular snapshot of the homeowners insurance market to date. The agency found that climate risk is making it more costly for insurers to operate, as insurers’ costs in 2018-2022 were higher in areas with the highest expected losses from climate-related perils. The paid loss ratio, which reflects how much insurers paid for claims relative to the premiums they collected, was highest in the highest-risk ZIP Codes.

In 2025, the U.S. experienced its first hurricane season without a single landfall in a decade. However, the Triple-I issue brief explains, while 2025 economic losses from natural catastrophes are running below recent averages, other perils — such as severe convective storms, wildfires, and flash flooding — are becoming formidable sources of insurer loss. These increasingly frequent moderate disasters are challenging traditional catastrophe models built around infrequent peak perils, such as major hurricanes.

At the same time, soaring replacement costs have become the new normal for the homeowners market. Repair and rebuilding expenses have jumped nearly 30 percent over the past five years, fueled by inflation, supply-chain disruptions, rising construction material prices, labor shortages, and, more recently, new federal tariffs. Although the full impact of these tariffs has been milder than expected so far, the worst effects may simply be deferred until 2026 as inventories decline. Rising replacement costs translate directly into higher claim payouts, placing additional pressure on insurers and, ultimately, policyholders.

Beyond tariffs, other political and regulatory shifts are adding a new uncertainty as federal disinvestment in climate monitoring and mitigation may impede the insurance industry’s ability to accurately price risk, predict future losses, and, ultimately, provide affordable coverage. Meanwhile, several states grapple with balancing affordability with the stability and solvency of their insurance markets.

Insurance pricing must reflect these increased risks to maintain policyholder surplus, the funds regulators require insurers to keep on hand to pay claims. If premium rates fail to reflect increased costs, insurers may rapidly drain their policyholder surplus. This issue brief discusses how emerging technologies, such as advanced predictive analytics, aerial imagery, and smart-home sensors, could pave the way for more accurate pricing, faster claims processing, and improved risk prevention.

An Insurance Research Council (IRC) study indicates that homeowners familiar with some AI-driven insurance solutions view pricing using those technologies as fairer and express fewer concerns overall. These tools may play a critical role in bolstering affordability, rebuilding trust, and strengthening the resilience of the homeowners’ insurance sector amid escalating climate and economic pressures.

The issue brief’s list of factors and trends impacting the homeowners’ market isn’t intended to be exhaustive. Accordingly, future briefs on homeowners (or property lines in general) may highlight other pertinent topics, such as the link between insurance premiums and property prices. While home values in high-risk areas can often be diminished by rising premiums, higher home values can generally mean higher replacement costs, and consequently, lead to higher premiums. As of early 2025, home prices are up 60 percent nationwide since 2019 and still rising by 3.9 percent YoY, according to the Joint Center for Housing Studies at Harvard University. The Harvard report cites Freddie Mac data indicating home insurance premiums jumped 57 percent from 2019 to 2024.

We invite you to read our take on the homeowners’ market and follow our blog to keep abreast of key issues impacting the industry.

Careers and Employment, Insurance Industry

BIIC Publishes New Research Advancing Pathway for Black Leadership in Insurance

Leave a comment

While the insurance workforce has become incrementally more diverse, Black professionals remain starkly underrepresented in C-suites and senior leadership.

The Black Insurance Industry Collective (BIIC) recently released a report, Fostering Black Leadership in Insurance, which calls attention to this industry-wide leadership gap.

The report explains how organizations can take strategic, data-driven actions to identify and overcome the structural barriers limiting the advancement of Black professionals in the industry.

Bureau of Labor Statistics data cited in the report shows that, in 2024, Black professionals made up 14.7 percent of the insurance workforce, up from 9.9 percent 10 years ago. Yet only 1.8 percent of executives at the 10 largest insurers were Black. Research shows companies with diverse leaders benefit, however.

“BIIC’s mission is to help the industry move from awareness to action,” says Amy-Cole Smith, Executive Director for BIIC/Director of Diversity at The Institutes. “Using various data sources, our report scans Black professionals’ representation in insurance, analyzes key structural challenges, and gives recommendations for setting targets and integrating accountability.”

The collective’s new report furthers its commitment to “identifying organizational strategies that enable talent to break through mid-level ceilings and into the C-suite.” It explains how diversity in senior management can positively affect brand, organizational culture, and the bottom line. Successful outcomes can include demonstrating a commitment to diversity in both the workforce and consumer markets, expanding organizational diversity, and achieving higher profits.

The report identifies four imperatives for measurable and sustainable progress:

  1. ​Accountability and transparency with data;
  2. Sponsorship initiatives to support potential leaders;
  3. Equitable succession planning that prepares diverse candidates before leadership vacancies arise; and
  4. A culture of psychological safety

These findings were the result of tackling the essential question, “Why haven’t hiring gains translated into increased representation in upper management?” Inequitable hiring and promotion, biased performance reviews, limited recruitment channels, and cultures that value “fit” over actual value can weaken the leadership pipeline. Many of these issues can occur across all organizational levels, but their cumulative effect is most evident in the C-suite.

For example, the report highlights the “glass cliff” phenomenon, whereby Black and other underrepresented professionals are often only promoted to senior roles during periods of organizational crisis. Explaining the lack of adequate support and long-term strategic commitment that often accompany these highly visible promotions, the report argues that this scenario heightens the risk of failure for newly appointed leaders and reinforces biased perceptions of leadership capability.

Putting a new leader on the glass cliff creates doubt about an organization’s overall commitment to maintaining a diverse workplace. BIIC indicates that a better course of action would require a strategic commitment to equity, such as involving Black professionals in succession planning during stable periods to prepare them for long-term success, rather than being positioned as last-resort problem solvers.

There is a discussion of problematic recruiting conventions, such as the tendency of hiring managers to use the word “qualified,” particularly in conversations about expanding recruitment to include more diverse candidates. This habit can perpetuate the bias that “diverse” and “qualified” candidates are mutually exclusive groups. Further, the word “qualified” isn’t tied to specific, objective, and job-relevant criteria. The resulting ambiguity allows the personal preferences of individual hiring managers (e.g., educational background, accent, or appearance) to shape their assessment of a candidate’s suitability, rather than focus on actual skills and ability to perform the job.

Community insights collected through BIIC’s engagements with more than 4,000 professionals reveal that career advancement can be hampered by a lack of visibility, insufficient exposure to decision-makers, or unclear career advancement pathways. Participants emphasized the importance of candid communication with managers, organizational agility, and access to leadership development opportunities in overcoming these barriers.

BIIC, a five-year-old nonprofit that is an affiliate of The Institutes, has worked to provide career advancement infrastructure for Black professionals – a strong network of peers, opportunities to learn from industry executives, and expanded resources through strategic partnerships such as 2022 collaboration with Darden School of Business at The University of Virginia.

Cole-Smith says, “BIIC’s goal is not only to elevate individual careers but also transform the industry’s leadership landscape, ensuring that diverse perspectives and voices shape its future.”

The insurance industry’s future depends on serving diverse communities, which requires addressing structural challenges and investing in inclusive leadership. Fostering Black Leadership in Insurance urges prompt action and systemic transformation. Even as workforce representation improves, advancement into executive ranks can remain restricted by persistent inequities unless organizations rise to the challenge.

Homeowners Insurance, Insurance Industry

COTW: Native Americans Face Heightened Extreme Weather Risks. 

Leave a comment
The bottom background color is white and displays a chart to the left and a text box to the right Chart Details: Title: American Indian and Alaska Native (AIAN) Population by County Subtitle: (Percent of Population) Chart description: A map colored by county in varying shades of blue Chart Data available upon request. The source data line reads: Sources: Analysis: Insurance Information Institute, Data: Census through Rural Health Information Hub; (As of 11/11/2025). The Census uses “AIAN” to represent people who self-identify as American Indian and Alaska Native. The first line of text, in a dark blue bolded font: The AIAN population is estimated to be about 7.1 Million or about 2.1% of the total U.S. population. Below, in plain black font, it says Key Numbers for AIAN: followed by the following two lines, each sentence a bullet point: 50.9% live in Oklahoma, Arizona, California, New Mexico, and Texas; facing heightened risks from wildfires, floods, tornadoes, and droughts. AIAN face higher death rates from extreme weather events than the total U.S. population, 0.6 per 100,000 compared to 0.2 per 100,000.
Chart of the Week 11 18 2025: Native Americans Face Heightened Extreme Weather Risks

As part of an ongoing discussion on the link between the housing and insurance markets, the Insurance Information Institute (Triple-I) released a Chart of the Week (COTW) that provides a snapshot of climate risk concerns for American Indian and Alaska Native (AIAN) population.

The provided estimate for the number of Native Americans in the U.S. is 7.1 million – about 2.1 percent of the total population. As much as 95 percent of the general U.S. population lives in a county that has experienced a natural disaster since 2011. However, this COTW says at least 50.9 percent of Native Americans live in states facing heightened risks from wildfires, floods, tornadoes, and droughts. The chart also reveals that Indigenous people in the U.S. face higher death rates from extreme weather events than the total national population, at 0.6 per 100,000 compared to 0.2 per 100,000.

Native communities are situated on the front line of climate risk.

As insurance is designed to help policyholders and their communities recover from insurable events, coverage availability and affordability can contribute to resilience. However, states that are home to at least half of the U.S. Native American population rank high on the Insurance Research Council (IRC) report, Homeowners Insurance Expenditures as a Percent of Median Household Income – Oklahoma (4th), Arizona (5th), Texas, (6th), New Mexico (14th), California (25th) – indicating comparatively less coverage affordability in those states. While availability and affordability can ultimately be driven by a mix of key underlying cost drivers, climate risk and home-ownership challenges can play a crucial role in access for many Native American homeowners.

Extreme weather events, such as hurricanes and typhoons, have shaped the way colonization of North America unfolded, beginning in the early centuries of European contact. For thousands of years prior, Native Americans had thrived in their homelands by taking measures to survive long-term severe weather, such as seasonally migrating away from flood-prone areas or building nature-based infrastructure as needed. Colonial expansion, in which Indigenous people lost nearly 99 percent of their historical land base over time, decimated Indigenous populations and pushed survivors into high-severe-weather-risk areas or lands, in many cases previously unknown to their respective tribal groups.

As a result of centuries of these forced removal policies and government-directed or sanctioned land dispossession, present-day Native American lands “are also generally far from historical lands, averaging a distance of roughly 150 miles” and are often in inherently more climate risk-prone areas today – i.e., low-lying, exposed, less habitable due to drought, etc. Living today on the front lines of climate risk across the U.S. means frequently experiencing acute effects, such as thawing permafrost, rising sea levels, increased flooding, stronger storms, erosion, and shifting ecosystems.

For instance, a 2024 study indicates that Oklahoma, home to 39 federally recognized tribal nations, “faces climate and demographic changes that disproportionately put many Native Americans at risk. The heavy rainfall, 2-year floods, and flash floods are all projected to have increased risks by 501.1 percent, 632.6 percent, and 296.4 percent, respectively.”

In a village in western Alaska, where permafrost is thawing, buildings (including a preschool) are shifting, water intrusion is increasing, and relocation is becoming a real threat. Recently, nearly 50 Alaska Native communities experienced “towering wind speeds, record storm surge, and widespread flooding”, resulting in at least one death and the displacement of 1,500 people. Initial estimates have reported that the storm decimated 90 percent of homes in the coastal village of Kipnuk and 35 percent in Kwigillingok, “which has also experienced toxic chemicals spilling into its freshwater supply.”

Climate risk can threaten lives and property, of course, but also regional economies, one of the key ingredients in building capacity for resilience. For example, a study of climate-driven economic challenges posed to Navajo Nation, the largest Indian reservation in the U.S., shows that “drought has a larger impact on cattle production than hay production, resulting in total economic losses of $8.2 million and $0.4 million for the cattle and hay sectors, respectively.” Without robust regional economies, infrastructure, or policy support, Native American homeowners and their communities may struggle to adapt or relocate effectively.

Homeownership costs may contribute to the protection gap.

Native American homeowners are more likely to lack coverage if they:

  • Are homeowners living in New Mexico and certain rural areas of Texas
  • have manufactured homes, or
  • own inherited homes.

Data collected through the Home Mortgage Disclosure Act (HMDA) reveals that Native Americans, on average, pay more to finance their homes – in some contexts up to two times more. While that disparity can be attributed to several factors, one major driver is the loan type that appears to be more common among Native borrowers, home-only loans. “Nearly 40 percent of loans to Native American borrowers on reservations were for manufactured homes, compared to 3 percent of loans to White borrowers”. Further, about 8 out of 10 manufactured-home loans were home-only loans.

Home-only loans, a financing tool used for movable personal property in which the lender retains ownership of the property until the borrower fully pays the loan, can make financial sense in some instances. Nonetheless, borrowers typically pay higher interest rates and have fewer consumer protections, such as federal guarantees, than regular mortgages. The pressure of these circumstances may compel the homeowners to carry insufficient coverage, or, when they pay off the loan, none at all.

Federal funding freezes can impede resilience.

Data from the National Congress of American Indians show that “U.S. citizens receive, on average, about $26 per person, per year, from the federal government, while tribal citizens receive approximately $3 per person, per year.”  Recent federal disinvestment in 2025 from crucial risk prevention and management programs and other supportive infrastructure –  including public radio stations which can be used for advance severe weather warnings and coordination of disaster recovery efforts – has exacerbated the burden from longstanding disparities. This decrease in support can also heighten the need for insurance coverage and closing the protection gap.

Amy Cole-Smith, Executive Director for BIIC/ Director of Diversity at The Institutes says, “the numbers are clear: Native Americans face higher exposure to extreme weather, higher insurance burdens, and higher rates of being uninsured. These factors reflect not just climate trends but historical inequities that continue to shape outcomes today. Strengthening coverage access is essential to protecting lives, homes, and cultural continuity.”

As Smith has often expressed, one way the industry can start closing the protection gap is “by having people at the table who understand the lived experiences behind the numbers.”

Triple-I works to advance the conversation around crucial issues in the insurance industry. We invite you to follow our blog to learn more about trends in insurance affordability and availability across the property/casualty market.

Careers and Employment, Insurance Industry

Chart of the Week, “U.S. GDP and Insurance Growth Bolstered by Hispanic and Latino Community.”

Leave a comment
Chart of the Week (COTW), "U.S. GDP and Insurance Industry Growth Bolstered by Hispanic and Latino Community

Even as Latinos continue to play an essential role in the U.S. economy, Latino representation of insurance industry workers fell slightly in 2024, to 14.9 percent, from 15.3 percent in 2023, according to a recent Triple-I “Chart of the Week”. The highest representation of this demographic was 18.3 percent of insurance sales agents, with claims and policy processing clerks following closely, at 17.7 percent. The lowest representation was among underwriters, at 8.8 percent.

The chart — “U.S. GDP and Insurance Industry Growth Bolstered by Hispanic and Latino Community.”  — is based on data from the Bureau of Labor Statistics and the U.S. Latino GDP report.

From 2019 to 2023, Latinos drove 30.6 percent of U.S. GDP growth despite making up only about 20 percent of the overall U.S. population (by 2024) and 19.4 percent of the workforce. Latinos generate a GDP of $4.1 trillion by 2023 (up from $3.7 trillion in 2022), sufficient to rank alone as the fifth-largest GDP in the world. The Latino consumer market, with $2.7 trillion in consumption in 2023, has a buying power larger than the economies of powerhouse states such as Texas ($2.58 trillion) and New York ($2.17 trillion).

The National Association of Hispanic Real Estate Professionals predicts that Latinos will be the largest group of homebuyers in the country by 2030. Homeownership for this group is 9.8 million households, with 238,000 new Latino owner households added in 2023 alone —the largest increase of any racial or ethnic group for the second consecutive year. Data analysis indicates there may be more than 30 million new Latino drivers hitting the roads through 2050. Latinos are also the fastest-growing group of entrepreneurs, according to the Stanford Latino Entrepreneurship Initiative.

Effectively engaging this formidable market creates immense opportunity for the insurance industry. However, only just over half of the respondents to a survey conducted by Marsh and the Latin American Association of Insurance Agencies (LAAIA) said they believed their companies were invested in attracting Hispanic customers. Nearly two-thirds of respondents said insurers do not employ enough Latinos. Only 14 percent thought insurers employed an adequate number. Moreover, 84 percent agreed that Latinos are underrepresented in the senior management of most insurance companies.

Efforts to create a diverse and inclusive workforce can drive greater client satisfaction and loyalty.  As Amy Cole-Smith, Executive Director for BIIC/ Director of Diversity at The Institutes, has pointed out, “this isn’t just about equity —it’s about unlocking growth and staying competitive in a changing market. When the insurance workforce reflects the diversity of the market, we’re in a stronger position to build products that meet people where they are.”

Corporate Social Responsibility, Health & Safety, Insurance Industry

Rebuilding Life After Violence: Why Financial Security Matters

By Loretta Worters, Vice President – Media Relations, Triple-I

When most people think about domestic violence, insurance isn’t usually top of mind. Yet, financial security and access to resources can determine whether someone in an abusive relationship can safely leave. Insurance—an essential part of financial planning—can play a critical role in helping survivors rebuild and move forward.

Each year, 10 million people are physically abused by an intimate partner, and nearly85 percent of women return to their abusers due to economic dependence, according to the National Coalition Against Domestic Violence (NCADV).  One of the least-discussed forms of abuse within intimate partner relationships is financial abuse. It can take many forms, limiting access to assets, concealing information, ruining credit, or sabotaging employment. These tactics are designed to control, intimidate, and entrap survivors.

Research shows that financial abuse occurs in 99 percent of domestic violence cases, and access to financial resources is the top reasons survivors remain with or return to an abuser.

The Role of Insurance in Financial Recovery

Insurance can help survivors establish independence and long-term security. From home and renters coverage to auto and life policies, insurance protects survivors and their families from financial shocks that might force them back into unsafe situations.

Triple-I encourages survivors to:

  • Secure financial records and know where they stand financially.
  • Build a financial safety net.
  • Review and, if needed, change insurance policies to ensure they are protected.
  • Maintain good credit to support long-term stability.

The Allstate Foundation’s Commitment

Since 2005, The Allstate Foundation has been a leader in addressing the financial dimensions of domestic violence. Its programs focus on financial empowerment, helping survivors gain the knowledge, tools, and confidence needed to achieve independence.

  • Moving Ahead Workbook: A five-module program guiding survivors from short-term safety to long-term security, covering financial abuse awareness, credit basics, financial foundations, and long-term planning.
  • Resources for Employers: Launched in 2025 at the Forbes Power Women Summit, Allstate’s Survivor Empowerment Network equips employers with tools to support employees experiencing abuse, recognizing that the workplace can be a critical point of intervention.

“Employers have a powerful opportunity to create a place of safety and support for survivors of domestic violence,” said Sharisse Kimbro, relationship abuse program officer at The Allstate Foundation, who spoke about the financial impact of domestic violence at the 2025 Forbes Power Women Summit stage. She noted that 8 million workdays are lost to domestic violence each year. 

Digital abuse is another growing threat. Abusers may monitor emails, texts, and social media, install spyware, or steal passwords, all of which can compound financial instability. As these risks evolve, financial literacy and insurance protections remain essential lifelines for survivors.

October is Domestic Violence Awareness Month. Triple-I and The Allstate Foundation spotlighted the critical role of financial empowerment and financial literacy in helping survivors build safer, more secure futures. Survivors deserve not only safety, but also the economic tools and confidence to rebuild their lives and secure a future free from abuse.

Check out these resources to learn more about the support available for survivors of domestic violence:

Insurance Industry, Legal Environment

New Consumer Guide Highlights The Economic Impact of Legal System Abuse and the Need for Reform

Leave a comment

By Tasha Williams and Loretta Worters

Practices that foster unnecessary or drawn-out litigation are among several hard-to-measure forces that can shift loss ratios for insurers and disrupt forecasts, making cost management more challenging. Ultimately, the resulting cost increase is passed on to consumers, which adversely impacts the affordability and availability of coverage. The Insurance Information Institute (Triple-I) and Munich Re US published a new resource to help consumers understand how legal system abuse is fueling higher claim costs, driving up premiums, and reducing the efficiency of our civil justice system.

A Consumer Guide: How Legal System Abuse Impacts You explains, using accessible language and engaging graphics, how elements of legal system abuse – including third-party litigation financing, persuasive jury anchoring, and the deluge of attorney advertising – can distort outcomes and siphon value away from injured parties, policyholders, and the economy.

“Legal system abuse has driven up litigation expenses and costs, impacting businesses and consumers across the United States,” said Joshua Hackett, Head of Casualty at Munich Re US. “If left unchecked, these rising costs will continue to increase insurance premiums and limit coverage options.”

The consumer guide outlines legal trends and quantifies the impact of legal system abuse beyond rising premiums.

• $6,664 in added annual costs for the average American family of four

• 4.8 million U.S. jobs lost due to excessive litigation

• $160 billion in tort-related costs borne by small businesses annually

Who Benefits from Large Settlements?

The narrative of legal system abuse can be muddled by news of large, high-profile settlements, which can imply plaintiffs are winning big. In reality, injured parties typically end up with only a fraction of their awarded damages after fees, obligations to third-party litigation funders, and inflated expenses are taken into account.

According to a recent report from Duane Morris Class Action Review, a defense attorney interest group, $42 billion in class action settlements was reached last year, the third-highest value the group has tallied over the past twenty years. That figure included ten settlements of at least $1 billion. Products Liability Class Actions reaped by far the largest amount for a practice area, at $23.40 billion. Annual numbers for overall settlements reported in 2023 and 2022 were $51.4 billion and $60 billion, respectively.

However, the bulk of these settlements do not ultimately benefit the injured parties. Attorneys can charge contingency fees ranging from 33 to 40 percent for their labor, plus expenses incurred through litigation, such as court costs and expert witness fees. Additionally, the process for injured parties to claim and receive their share of the settlement can be complex and drawn out, and, often, it is not worth the small share amounts dispersed to most claimants in the long run. A 2019 Federal Trade Commission study estimates the median claims rate for consumer class action settlements was 9 percent and that the weighted mean — weighted by the size of the class — was only 4 percent.

“While billboard attorneys use exploitative advertisements promising big dollar settlements, the truth is consumers and business owners can be left with less money, sometimes substantially less, if third-party litigation financiers are involved,” said Triple-I CEO Sean Kevelighan.

The consumer guide reinforces what many risk and claims professionals are observing in the market.

  • Longer case durations
  • Higher settlements and awards
  • Diminishing predictability in the legal environment

This erosion of predictability poses underwriting challenges and affects the affordability and availability of coverage, particularly in casualty and liability lines.

Legal system abuse can be mitigated by supporting public awareness and robust tort reform policy.

Triple-I and Munich Re US are encouraging the industry to advocate for:

  • Disclosure requirements for litigation financing
  • Reforms to reduce medical billing abuse
  • More oversight of attorney advertising practices

The guide serves as an educational tool that insurers, brokers, and industry partners can share with clients and stakeholders to explain the link between premium increases, other rising costs, and potential legal exposure.

This collaboration between Triple-I and Munich Re US is part of Triple-I’s multi-faceted awareness campaign to help educate industry insiders, consumers, and other stakeholders about the challenges posed by legal system abuse to coverage affordability and availability. We invite you to learn more about legal system abuse by reading our issue briefs, such as “Legal System Abuse: State of the Risk” and “Legal System Abuse and Attorney Advertising for Mass Litigation: State of the Risk,” and visiting our knowledge hub on this topic. To join the discussion, register for JIF 2025.

Homeowners Insurance, Insurance Industry, Insurers and the Economy, Specialty Coverage

LGBTQIA+ Homeownership Gap May Be Fueling Insurance Protection Gap

Leave a comment
Chart of the Week (COTW), As Fewer Same-Sex Couples Own Their Dwelling, They Face a Larger Insurance Protection Gap. The homeownership gap for same-sex couple households is 25.2% based on the most recent data.
The homeownership gap for same-sex couple households is 25.2% based on the most recent data.

As part of an ongoing discussion on the link between the housing and insurance markets, the Insurance Information Institute (Triple-I) released a Chart of the Week (COTW), “As Fewer Same-Sex Couples Own Their Dwelling, They Face a Larger Insurance Protection Gap.” Based on data from 2023, 62.6 percent of same-sex households own their homes and 37.4 percent rent, representing a homeownership gap of 25.2 percentage points within this community. In comparison, 82 percent of married opposite-sex households own their homes, while only 18 percent rent.

In the United States, homeownership offers several benefits (versus renting) to those with the financial resources to achieve and sustain it. Owners can accrue equity to increase their chances of making a profit when they sell their home. They can reap tax benefits through mortgage deductions. Mortgage holders can also lower monthly housing costs when interest rates drop. Ultimately, a home can increase personal net worth and offer a mechanism to transfer wealth to the next generation. Protecting this asset and its contents makes good financial sense.

Renters may not own their dwelling, but they keep personal belongings in it. They can face serious financial risks in the event of a loss, theft, disaster, or personal liability event. Yet, according to the COTW, 43 percent of renters are uninsured or underinsured, compared to 30 percent of homeowners. There are several reasons attributable to this difference, but it’s essential to keep one at the forefront: insurance coverage requirements are commonplace in mortgage agreements but not in lease agreements. Thus, homeownership status can drive participation in the insurance market.

Examining factors that impede homeownership for same-sex couples might shed light on how to attract and retain more policyholders in this demographic. Looking closely at the interplay of just three of these – housing prices, geography, and legislative environment – reveals that housing tends to be more expensive in LGBTQIA+-friendly areas. Prospective buyers may need to earn at least $150,000 a year – as much as 50 percent more – to avoid living in regions without basic legal protections, according to a recent study of real estate market data across 54 major U.S. metropolitan areas.

High monthly housing costs strain budgets, pushing homeowners and renters out of the insurance market. It can also put the financial qualifications for home buying – i.e., building credit and savings – out of reach. Households are considered cost-burdened when they spend more than 30 percent of their income on rent, mortgage payments, and other housing costs, according to the U.S. Department of Housing and Urban Development (HUD).

Nationwide, renters had higher median housing costs as a percentage of their income (31.0 percent) compared to homeowners (21.1 percent for homeowners with a mortgage and 11.5 percent for those without a mortgage). In metropolitan areas that welcome and protect diversity, renters are more likely to be housing cost-burdened, particularly in New York (52.1 percent of residents pay more than 30 percent of their income) and San Francisco (37.6 percent of residents). Renters in states and municipalities where legislation is considerably less welcoming but rents are lower can face comparatively higher premiums for rental coverage.

Despite the legalization of same-sex marriage and various anti-discrimination laws, the LGBTQ community still battles considerable discrimination and systemic biases in many areas of life, including housing. Insurers can work to better understand the diverse needs of LGBTQIA+ individuals, couples, and their families, facilitating more effective solutions for managing financial risks. And most importantly, the industry can improve communication around potential coverage benefits for these households.

“We can start closing the protection gap by having people at the table who understand the lived experiences behind the numbers,” says Amy Cole-Smith, Executive Director for BIIC/ Director of Diversity at The Institutes.

For example, renters might find it helpful to know their policy covers a loss event linked to discrimination against them, such as malicious damage or vandalism to the property by a third party. Even when it’s evident the destruction isn’t the renter’s fault, the landlord might still attempt to hold them responsible, either through a lawsuit, a rent increase, or eviction. Additionally, unmarried couples should be informed about whether the insurer includes both partners’ names on a policy and how this provision affects them in the event of a claim.

“Cultivating an inclusive workforce drives smarter solutions, like renters’ insurance that aligns with the realities of same-sex couples, more equitable underwriting, and marketing that truly resonates,” Cole-Smith says. “This isn’t just about equity—it’s about unlocking growth and staying competitive in a changing market. When the insurance workforce reflects the diversity of the market, we’re in a stronger position to build products that meet people where they are.”

Triple-I works to advance the conversation around crucial issues in the insurance industry, including Talent and Recruitment. To join the discussion, register for JIF 2025. We also invite you to follow our blog to learn more about trends in insurance affordability and availability across the property/casualty market.