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Homeowners Insurance

Polar Vortex: It’s Back – Let’s talk about frozen pipes

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It’s hard to imagine pitchers and catchers reporting in a mere 12 days while another polar vortex rips through the Midwest.  Arctic blasts plunging the thermometer to 27 degrees below zero in some states? It’s safe to say our friends in Minnesota won’t be throwing the baseball around in the backyard this week.  

But a baseball-less future is probably the least of your worries right now. Extreme cold is dangerous – and expensive, if the pipes in your house freeze and burst. Water damage could cost you as much as $5,000, if not more.  

Prep your pipes to prevent freezing 

There’s a lot you can do to prep for the worst. Consumer Reports has tips for keeping pipes unfrozen and how to thaw them out if they do freeze.

The I.I.I. also provides a checklist and a survival guide for winter weather prepping your home.  

How does insurance handle burst pipes? 

But if the worst does happen, your homeowners insurance will probably offer some coverage. Damage from burst frozen pipes is usually covered – as long as you’ve taken reasonable steps to prevent the freezing in the first place. Stay warm out there!

Business Risk, Catastrophes

I.I.I. Joint Industry Forum Panel: The P/C Industry has been doing well, but threats loom on the horizon

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Left to right: Bill Donnell, David Wessel, Jay Gelb, John Huff

By Lucian McMahon

The 2018 financial results for the property/casualty (P/C) industry were strong. According to Verisk Analytics, private P/C insurers in the U.S. reported a nine-month net underwriting gain of $4.7 billion. The industry combined ratio was 97.3 percent – down from 104.1 percent in 2017.

“It’s unusual to have an industry-wide underwriting profit,” said Jay Gelb, managing director at Barclay’s, speaking at a geopolitical risks panel at the 2019 I.I.I. Joint Industry Forum. “But 4Q 2018 is going to be worse.” The insured losses from Hurricane Michael and the disastrous California wildfires will make a dent on industry underwriting results. And in the last two years the total global industry catastrophe losses were about $230 billion, the highest level for any two-year period, Gelb noted.

While the industry did well in addressing these catastrophe losses, greater threats may be looming on the horizon for the P/C industry and the economy generally.

Panelist David Wessel, director of the Hutchins Center on Fiscal and Monetary Policy and senior fellow at the Brookings Institution, listed a few.

In the short term, he expressed concern about the ongoing government shutdown. He also pointed out that, while incoming economic data are strong, the markets are expressing continuing pessimism, assuming higher weight on downside risk for 2019. In the long term, Wessel listed the continuing productivity growth slowdown and climate change as serious threats.

John Huff, president and CEO, Association of Bermuda Insurers & Reinsurers (ABIR), added the continuing challenges facing global insurance regulations, particularly in light of recent political events that seem to suggest a souring attitude towards global interconnectivity. Huff did express some optimism, however: “people want to stay at the table for international regulatory standards because business is global. They don’t want conflicting regulatory standards.”

Political uncertainty in the U.S. are also reasons for insurers to be concerned, per Huff. There has long been a push to “de-risk” government liabilities and move some of them into the private market, including the National Flood Insurance Program (NFIP), crop insurance, the Terrorism Risk and Insurance Act (TRIA), and earthquake insurance. How this will play out in the current political climate remains to be seen.

Gelb included flood and wildfire risks to the equation – both of which may increase in frequency and severity due to climate change.

Despite these possible threats, the panelists are keeping a mildly positive outlook for the future. “I think nothing is permanent, fortunately,” Wessel said regarding the current political and economic tensions.

If anything, this could be a time of opportunity for insurance leadership. Insurance has always led the way forward for economic growth. Said Wessel: “We’re in a moment when business leaders can be a more prominent voice to deal with tension […] The world is yearning for leadership.”

Disaster Preparedness, Insurers and the Economy

Federal Reserve’s Randal K. Quarles and the I.I.I.’s Sean Kevelighan talk resilience – financial and otherwise

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By Lucian McMahon

“It’s a mistake to try and think of resilience from the point of view of trying to predict what can happen and then to respond to a predicted event, because you won’t know what’s going to happen,” said vice chairman for supervision and member of the Board of Governors, Federal Reserve System Randal K. Quarles at the Insurance Information Institute’s (I.I.I.) 2019 Joint Industry Forum. “The important thing is to ensure that you have measures in effect […] that promote resiliency no matter what might happen.”

Left to right: Sean Kevelighan and Randal Quarles

Resilience is more than prevention

In his conversation with the I.I.I. CEO Sean Kevelighan, Quarles stressed that financial stability depends on resilience, the ability to absorb system shocks no matter their source. “Wherever the shock might come from, it’s important that the institution or system is resilient to shock,” he said.

Cyberrisk is a perfect example. Quarles noted that a lot of the discussion around cyberrisks is about prevention. But he argued that prevention is only one part of cyberrisk resilience. “A key element to resilience is to assume that something will happen, and then determine how you have constructed a system that can stand back up, withstand, and respond to that shock.”

The U.S. economy appears to remain resilient during recent events

Quarles noted that the data on the real economy remains strong. Job creation continues. There’s been an uptick in the labor force participation. The economy is growing without unconstrained inflation.

But what about the recent stock market fluctuations and the ominous financial news coming out of Europe and Asia? “I think recently financial markets have been reacting to a few things,” Quarles said. “Mostly it’s doubt in the strength of continuing global growth. Some of the data that’s come out of China and Europe would suggest a little bit of less growth in the near term.”

Nonetheless, Quarles pointed out that markets might be more attuned to downside risks. He is confident that the core fundamentals of the economy remain strong. “The fundamental fact is that the financial sector is much more highly capitalized, has more liquidity, than it had before the crisis. Our assessment of risk to stability in the current environment is moderate.”

Quarles acknowledged that certain global events (particularly recent threats to trade openness) could impact the financial sector. The Fed, however, is alert to it. Quarles remains optimistic. “The hope is that a lot of these current events, current issues, will be way stations on the way to a more stable, more politically-supported open economy. It’s in everyone’s long term interest.”

In other words, the hope is that the economy is more resilient to shocks than it had been in the past.

Insurance Industry, Technology

Much Ado About AI at I.I.I. Joint Industry Forum

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By Lucian McMahon

You’re familiar with the buzzwords by now. Internet of things. Blockchain. Artificial intelligence.

At the 2019 I.I.I. Joint Industry Forum, a panel on artificial intelligence and insurance cut through the buzz. How can AI be used to help build resilient communities? And how can the insurance industry leverage AI to better help customers address risk?

Pictured left to right: Andrew Robinson, Sean Ringsted, Ahmad Wani, Kyle Schmitt, James Roche

New products, more resilience

Regarding resilience, Ahmad Wani, CEO and co-founder of One Concern, said that AI is being used to harness vast troves of data to identify, on a “hyperlocal level,” the impact of a whole range of hazards. His company is already doing just that, partnering with local governments and insurance companies to better plan for future losses. “We don’t need to wait for disasters to happen to prioritize the response, we need to make changes and to act now before the disaster,” Wani said.

Sean Ringsted, executive vice president, chief digital officer and chief risk officer at the Chubb Group, also pointed out that insurers are already expanding their product offerings thanks to AI and big data. Contingent business interruption, for example: the sheer volume of data can now allow insurers to effectively analyze supply chain risks and price them accordingly.

Transparency and fairness are top of mind

But as Ringsted said, “it’s not all good news and roses.” What sorts of concerns should insurers and the public have about using AI?

Kyle Schmitt, managing direct of the global insurance practice at J.D. Power cited consumer concerns with the data and algorithms used for AI-enabled products. Consumers are deeply concerned with the security and privacy of any data they share with insurers. Per Schmitt, consumers also worry about the fairness of AI products, when algorithms instead of people are making decisions in an opaque way.

This is the so-called “black box problem” of AI, in which complex algorithms will arrive at answers or decisions without anyone being able to explain how they did so. Ringsted stressed that, for AI to be a viable tool, its mechanisms will need to be explainable to regulators and the public.

James Roche, vice president, personal lines product development at ISO, echoed this sentiment: social responsibility requires both robust data stewardship and strict control over AI outputs to ensure that outcomes are fair and within ethical standards.

From a consumer perspective, ensuring ethical use of AI is critical. Schmitt said that at the end of the day consumers are open-minded, “but they just want some ground rules.”

Insurance Industry

FROM THE I.I.I. DAILY: OUR MOST POPULAR CONTENT, JANUARY 18 TO JANUARY 24

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Here are the 5 most clicked on articles from this week’s I.I.I. Daily newsletter.

To subscribe to the I.I.I. Daily email daily@iii.org.

 

Insurance Industry

I.I.I. Joint Industry Forum: CEO Conversations

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Pictured left to right: Sampson, McChrystal, Parrillo, Watkins

 

One of the most interesting parts of I.I.I.’s Joint Industry Forum conference was the CEO Conversations, a panel discussion moderated by David Sampson, President and CEO of American Property Casualty Insurance Association. The panelists were: Sandy Parrillo, President and CEO, Providence Mutual; Hank Watkins, President, Lloyd’s America and four-star General Stanley McChrystal who was also the event’s  keynote speaker.

The panel discussed some of the top challenges and opportunities facing the insurance industry today. It’s well known that insurers are concentrating on recruiting new talent, but Sandy Parrillo also pointed out the value of keeping “vintage workers” engaged and helping them adapt to different styles of work. Parrillo also spoke about the need to involve and get buy-in from all levels of employees when rolling out a new product.

Hank Watkins spoke about the insurance gap which poses a significant threat to global prosperity, especially in developing nations such as earthquake-prone Ecuador, as one of the top challenges to our industry. And on the positive side, Watkins gave Jumpstart Recovery’s earthquake coverage as an example of an innovative new product. Jumpstart is a surplus lines insurance broker using Lloyd’s capacity. It offers earthquake insurance in California with payment that’s triggered by an earthquake of a pre-specified intensity without the traditional claims handling process.

General McChrystal brought the conversation back to leadership. He recalled the characteristics of one of the most important leaders in his career – a tough commander who did not have much positive feedback to give when his subordinates did a good job. However, when McCrystal failed at a task, the commander surprised him by saying “I thought you did great!” Being given the freedom to fail means you can try different things and ultimately succeed.

Careers and Employment, Insurance Industry

I.I.I. Joint Industry Forum: Talent and leadership keynote

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Gen. McChrystal delivers JIF keynote speech

Each year the I.I.I. hosts a conference called the Property/Casualty Joint Industry Forum. This unique event assembles key figures from the business, policymaking and media spheres to explore topics of vital interest to our industry.

This year we were fortunate to have four-star General Stanley McChrystal as keynote speaker. General McChrystal was the commander of Joint Special Operations Command (JSOC) and International Security Assistance Force.  He shared crucial lessons on leadership which he acquired while leading the effort against Al Qaeda in Iraq.

Al Qaeda used smartphones and the internet to coordinate attacks; they were “lightning fast and constantly changing.” The elite JSOC was daunted by the terror group; “we were losing” said McChrystal. In order to beat Al Qaeda some of the old rules had to be thrown out, and radical new leadership techniques had to take root. Here are some of the lessons corporate leaders can take away:

  • Violate the chain of command. Giving everyone in your organization the information you normally only give the C-suite leads to “empowered execution”. In our fast-paced world there is not always time to let everything trickle down a long chain of command.
  • Give employees the freedom to use their own judgement. “Execute the order, but if the order is wrong, execute the order we should have given you.” Don’t allow “just following procedure” to be an excuse for actions that are wildly inappropriate for the situation.
  • Think of the role of leader as akin to that of a gardener. A gardener does not grow plants, only plants can do that. Instead, a gardener feeds, weeds and protects the plants thereby allowing them to do what they do best. By enabling the organization you will be sure to see a positive outcome, concluded McChrystal.
Insurance Industry, Workers Compensation

WCRI Annual Issues and Research Conference

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The Workers Compensation Research Institute (WCRI) is holding its 35th Annual Issues and Research Conference on February 28th at the Renaissance Phoenix Downtown in Phoenix, AZ. Anyone working to improve workers’ compensation systems or seeking to manage a changing environment would benefit from attending.

Some of the highlights from the conference agenda include:

  • A keynote address by world-renowned economist Alan Krueger on the future of work, the impact of technology on the economy, and how the opioid epidemic has affected the labor force participation rate
  • The latest research on opioid prescribing to injured workers
  • A panel discussion of Washington State’s community-based program that brings together medical providers, employers, and injured workers to help ensure timely, effective, and coordinated services
  • The challenges and opportunities of telemedicine
  • A discussion of some of the latest findings and trends seen across WCRI’s core benchmark studies, including WCRI’s 18-State CompScope™ Benchmarks reports, a multistate benchmarking program that measures the performance of a growing number of state workers’ compensation systems

Past attendees have said that the WCRI’s is the one conference that offers an “independent point of view that covers the entire spectrum of works compensation” and that it is “a great place to learn and a great place to network.”

Click here to learn more about the conference agenda or to register.

 

Disaster Preparedness

I.I.I. Joint Industry Forum Town Hall: How Insurance Can Help Build Resilient Communities

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By Sean Kevelighan, CEO, the Insurance Information Institute

 

For centuries, the insurance industry has helped communities and individuals rebuild after losses and catastrophes. But as the threats of natural catastrophes grow, the industry is well-positioned to do more than just help rebuild shattered lives. We can help lessen the impacts of natural catastrophes before they even happen. At the I.I.I. we call it “resilience” – stronger homes, better emergency response, better risk management tools.

I am pleased to say that the insurance industry is already leading the way forward in helping to build resilient communities. At this year’s I.I.I. Joint Industry Forum, Mitch Landrieu, former lieutenant governor of Louisiana and two-term mayor of New Orleans, led a townhall discussion on resilience – what it means and how insurance can help.

Landrieu was joined by some of the top insurance experts in this space: Phil Klotzbach, research scientist, Department of Atmospheric Science at Colorado State University and I.I.I. non-resident scholar; John Rollins, FCAS, MAAA, actuary, Milliman; Keith Wolfe, president, U.S. Property & Casualty, Swiss Re; Roy Wright, president and CEO, Insurance Institute for Business & Home Safety; and Rohit Verma, global chief operating officer at Crawford & Company.

Landrieu himself knows a thing or two about the power of resilience. He was on the ground when Hurricane Katrina hit New Orleans and he helped lead the effort to rebuild the city in the aftermath.

I was especially struck by how the storm changed his entire mindset around preparedness and resilience. “It shifted from hoping something bad wasn’t going to happen to expecting it to happen, and to building social and physical resilience and to prepare ourselves, so that if something happens we’re stronger and in a better position to respond.”

Unfortunately, this story is all too common: people often only appreciate the need for resilience after the disaster. The insurance industry can and should change that.  Our panelists pointed out several ways insurance can help build community resilience:

  • Improving catastrophe modeling to identify and quantify exposures to help insurers, policymakers, and consumers make resilience-focused decisions.
  • Educating consumers to better understand the risks they’re exposed to – and what kind of insurance they need to protect themselves.
  • Encouraging consumers to invest in mitigation through premium discounts and other incentives.
  • Working in public/private partnerships with local and state governments for insurance affordability and community mitigation initiatives, including better building codes to create a more resilient built environment.

But there are many hurdles still to overcome.

  • Mitigation can be expensive for some risks. For example, installing wind-resistant roofs is relatively affordable and easy to do. But elevating already-built houses above flood levels is another story entirely.
  • Catastrophe models are increasingly viable for some risks (like flood), but not others (like wildfires).
  • Many consumers are still in the dark about how their insurance works. Take flood: 43 percent of homeowners incorrectly think they’re covered for floods. And only 15 percent of homeowners had flood insurance.

A resilient America won’t be built in a day. But the insurance industry will be a crucial player in making our communities ready – so that when the next hurricane hits, the next wildfire breaks out, or the next earthquake strikes, there is less that needs to be rebuilt and more people whose lives and livelihoods were saved from destruction.

Everyone wins – insurers, insurance customers, and society – in a more resilient world.

Auto Insurance, Homeowners Insurance

The dog ate my couch: animal damage and insurance

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always scheming

You may have read the recent story featured in the I.I.I. Daily about raccoon damage and homeowners insurance. The gist: raccoons got into a house and caused $80,000 worth of damage. The homeowners were surprised to learn that their insurance wouldn’t cover any of it.

So what’s the deal with animal damage and insurance?

Homeowners insurance

Let’s start with the easy stuff. If your dog Fido rips through your couch or pees all over the wall, you’re out of luck. Standard homeowners policies won’t cover any damage to your house or personal property caused by a pet. And”pet” is a pretty broad term. Doesn’t matter if it’s a Shih Tzu or a Clydesdale horse, pets are any animal you own.

What about animals that aren’t pets, like deer or birds or – God forbid – rats? That’s where things get interesting.

Building damage: You probably aren’t covered for any damage to the building caused by birds, rodents, insects, or vermin. There also probably won’t be coverage for any nesting or infestation. Insurance policies can vary widely, however, so make sure you ask your agent what is and isn’t considered a rodent or vermin (some insurers will say raccoons are vermin, some will say they’re not). The specific details of your policy will determine your coverage.

Damage to the building from other wild animals could be covered, though. If a moose runs through the sliding door to your deck, the damaged door would be covered.

Personal property damage: Unfortunately, your personal property is probably not covered no matter what kind of animal does the damaging. If a moose runs through your sliding door and wreaks havoc on grandma’s china, then you’re covered for damage to the door, but not the china.

Liability: You go to your friend’s house and bring Fido for a dog playdate. Fido then rips through your friend’s couch. Are you covered? Yes. Homeowners liability protection will cover the damage to other people’s property caused by your pets. Just not your property. Friendship saved.

Personal auto insurance

A squirrel chews through the wiring in your car. Fido dents your door chasing after a squirrel. A moose rams your car in a fit of rage, smashing the windshield. (Why do I keep thinking of moose scenarios?)

Does personal auto insurance cover animal damage? Yes, if you have optional comprehensive coverage. If you only have collision coverage, then you’re not covered.

Collision only covers damage when a car overturns or hits another car or object. Comprehensive covers…more or less everything else: damage from falling objects, fire, explosions – and birds and animals.

So if you paid the extra premium for comprehensive coverage (like most Americans do), then you’re covered for damage from chewing squirrels, incautious Fidos, and rampaging moose (meese?).

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